Terms, Conditions & Disclaimer

1. Our services

NRIGiftBox arranges buying, packing, courier, cargo and related services between India and other countries through partner carriers. Delivery is carried out by the carrier selected for your shipment.

2. KYC and documents

A valid photo ID (KYC) of the sender is compulsory for every shipment, storage and pick & drop service. Shipments may be held until documents are complete.

3. Customs clearance

All deliveries are subject to customs clearance in the origin and destination countries. Customs may inspect, delay, hold or return a shipment, or charge duty and taxes. Duty and taxes are payable by the receiver unless the service is marked duty paid.

4. Prohibited and restricted items

Items banned by Indian law, IATA rules or the destination country cannot be shipped. This includes cash, antiques, flammables, loose batteries, narcotics and weapons. Restricted items such as medicines, food, dairy, herbal and electronic items may need extra documents and charges. The sender is responsible for the contents and their declaration.

5. Prices and payment

Prices shown on the website and in written quotes are fixed for the declared weight, size and contents. Chargeable weight is the higher of actual and volumetric weight (L × W × H in cm / 5000). Extra charges apply for remote areas, re-packing, re-weighing differences or special handling. Pay only to the company account shared from our official WhatsApp +91 75500 20079. We never ask you to pay to a personal account.

6. Delivery times and delays

Transit times are estimates, not guarantees. NRIGiftBox is not responsible for delays caused by customs, airlines, carriers, weather, strikes, holidays, incorrect addresses or events outside our control.

7. Loss, damage and claims

Insurance is available on request. Claims for loss or damage must be reported within 48 hours of delivery with photos. Claims are settled as per the carrier’s terms and decision, which is final. Our team will support you with the follow-up. Without insurance, liability is limited as per the carrier’s standard terms. We are not liable for indirect or consequential losses.

8. Packing

We pack for export to industry standard. Fragile items are shipped at the sender’s risk unless specially crated and insured.

9. Cancellations and refunds

Bookings can be cancelled free before pickup. After pickup or dispatch, charges already incurred are not refundable.

10. Third-party services

Hotel, car, health tourism, printing and similar services are provided by independent partners. We help you book and follow up; the partner is responsible for the service delivered. Medical advice is given only by the hospital’s doctors.

11. Privacy

We use your details only to provide and follow up on your service, and share them only with the carriers and partners needed for it.

12. Jurisdiction

These terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.