Refund & Returns Policy
Last updated: September 2026
1. Courier Services
If your package is lost or damaged in transit, we will initiate an investigation. If confirmed lost or damaged by our fault, we provide a full or partial refund depending on declared value. Claims must be raised within 7 days of expected delivery date.
2. Gifts to India
If items arrive damaged, please contact us within 48 hours with photos. We will arrange a replacement or refund. Perishable items (sweets, food) cannot be refunded once dispatched but we will investigate quality complaints.
3. Service Fees
Service and handling fees are non-refundable once the service has been initiated or completed. This includes booking fees for group shipping slots.
4. Medicines & Healthcare
Medicines cannot be returned due to health and safety regulations, unless proven to be defective or incorrectly supplied. Please verify your prescription details before ordering.
5. How to Request a Refund
Email support@nrigiftbox.com with your order number, description of issue, and supporting photos or evidence. We aim to respond within 2 business days and resolve eligible claims within 7 business days.
6. Contact Us
For any queries about this policy, contact us at support@nrigiftbox.com or via WhatsApp.